Description
Eddy County is purchasing ImageTrend Continuum®, a near‑real‑time data‑reporting SaaS platform for its fire and rescue operations, via a sole‑source award to ImageTrend LLC. The contract includes a one‑time implementation and training fee, plus an annual recurring software‑as‑a‑service fee that escalates 5 % each year. The county will receive configuration, hosting, and vendor‑only support for the platform, which provides live incident feeds, customizable dashboards, and specialized fire/EMS content.
• One‑time implementation ($1,125) covering setup and a 2‑hour webinar training.
• Annual SaaS license ($6,500) delivering Performance Insights, Continuum Fire and EMS content packages, and ongoing client‑services support.
• Contract term of 12 months (04/20/2026 – 04/20/2027) with automatic yearly renewal and 5 % price escalation; fees may increase if incident volume exceeds the assumed 3,500 incidents per year.