EMS Billing Services

The City of Winter Park is seeking a qualified firm to provide comprehensive EMS billing and revenue cycle services for the Winter Park Fire Department. The selected firm will be expected to integrate with the City's existing ePCR system, provide strong reporting transparency, and maintain high service standards for patients and payers. The scope of work includes billing operations, electronic claim submission, claim scrubbing, denial management, and customer service. The City is looking for a firm with experience in municipal EMS billing and a proven track record of compliance with applicable federal and state healthcare and privacy requirements. Some key aspects of the job and scope of work include: • Providing comprehensive EMS billing and revenue cycle services • Integrating with the City's existing ePCR system • Maintaining high service standards for patients and payers • Providing strong reporting transparency and measurable performance • Complying with applicable federal and state healthcare and privacy requirements • Providing customer service for patients, family members, insurers, and other payers • Offering multiple secure payment options • Providing a structured and compliant collections process for unpaid patient balances