Description
The Texas Juvenile Justice Department is seeking proposals for an integrated Employee Recognition and Rewards Platform to support approximately 2,100 employees across multiple locations and job types. The objective is to implement a modern, scalable platform that enhances employee engagement, supports the department's culture and values, and delivers meaningful recognition experiences. The platform should include features such as peer-to-peer recognition, customizable award programs, nomination forms, auto-triggered service anniversaries and birthdays, public and private recognition capability, and configurable social engagement. The selected vendor will be responsible for providing a cloud-based SaaS solution, mobile app, web-based interface, multilingual support, and accessibility compliance. The contract will be for multiple years, with the option for renewal.
Key requirements include:
* Cloud-based SaaS solution
* Mobile app (iOS/Android)
* Web-based interface
* Multilingual support
* Accessibility compliant (WCAG 2.1 AA)
* Peer-to-peer recognition with customizable badges
* Customizable award programs
* Nomination forms
* Auto-triggered service anniversaries and birthdays
* Public and private recognition capability
* Configurable social engagement (likes, comments, sharing)
* Integration with HRIS for automated updates
* API capabilities
* Project timeline and phases
* Data migration approach
* Training for admins and employees
* Ongoing support hours & channels
* Dedicated customer success manager
* Platform uptime SLA (target: 99.9%)
* Security and compliance features such as data encryption, SOC 2 Type II certification, GDPR/CCPA compliance, and penetration testing frequency.