Description
The State of Tennessee’s Department of Finance and Administration is seeking market‑research input on solutions to modernize its supplier onboarding, verification, and help‑desk functions. The agency wants vendors to describe capabilities for an AI‑driven virtual attendant (handling web, email, chat, voice, SMS) and for automated identity and bank‑account verification, with a pilot that integrates read‑only with PeopleSoft Edison. The goal is to cut manual “request more information” actions and email volume by 75 %, boost direct‑deposit adoption to 60 % among new suppliers, and achieve a 75 % success rate on automated verification. Vendors must submit technical and cost informational forms, provide case studies, describe architecture, security, scalability, and outline pilot success metrics.
• AI Attendant: multi‑channel virtual agent, NLP, hand‑off to staff, multilingual & ADA‑compliant, pilot read‑only PeopleSoft integration.
• Identity & Banking Verification: document validation, biometric checks, NIST SP 800‑63 compliance, real‑time bank‑account verification, audit trails.
• Automation & Reporting: workflow automation, unified supplier data repository, dashboards, audit logging, scalability to enterprise‑wide rollout.
• Required deliverables: pilot scope recommendation, measurable success criteria, detailed technical architecture, cost estimates for pilot and full deployment, risk/assumption analysis.