J065--AGFA EI PAC Maintenance Service

The Department of Veterans Affairs is seeking a contractor to provide annual preventive maintenance, service maintenance, corrective repair service, updates, and software support remotely and on-site for the AGFA equipment and systems at the VA Greater Los Angeles Medical Center and the Sepulveda VA Ambulatory Care Center. The contractor will be required to provide helpdesk and remote service support 24 hours per day, 7 days per week, and technical phone support. The contractor will also be responsible for performing services in accordance with the attached AGFA Gold SMA Service Plan. Some key responsibilities include: * Providing annual preventive maintenance, service maintenance, corrective repair service, updates, and software support * Performing helpdesk and remote service support 24 hours per day, 7 days per week * Providing technical phone support * Maintaining a telephone emergency assistance number * Removing and disposing of waste associated with services rendered on-site * Providing a service report within seven business days of completion of each service * Cooperating with the Contracting Officer to identify cause and resolve failures of the system in a timely and efficient manner.