Description
Gwinnett County seeks a vendor to provide a full‑service emergency‑medical‑patient‑billing system and associated records‑management functions for its fire and emergency services department. The contractor must supply software, integration with the existing ESO Solutions ePCR system, daily electronic claim submission, comprehensive reporting, multilingual citizen support, and meet rigorous security, privacy, and insurance requirements. Payment is based on a negotiated percentage of amounts collected, with up to four one‑year renewal options.
• Deliver an EMS electronic billing platform that integrates daily with NEMSIS‑format ePCR data.
• Provide 24/7 data access, unlimited user logins, and 11 detailed monthly performance reports covering AR, aged‑AR, collections, and write‑offs.
• Meet extensive security and privacy standards (HIPAA BAA, NIST 800‑53, GovRAMP, CJIS, PCI‑DSS, ADA/WCAG 2.1) and maintain required insurance coverage.