Description
The State of Delaware seeks a vendor to design, implement, and operate a statewide False Alarm Reduction Program for the Delaware State Police. The contract encompasses program administration, registration and billing services, customer support, a secure web‑based platform with integration to law‑enforcement systems, reporting, training, and data‑security compliance. The vendor will be responsible for system configuration, data migration, ongoing maintenance, and performance‑based service levels over a three‑year base term with optional extensions.
• Provide end‑to‑end false‑alarm management, including registration, fee collection, incident tracking, and issuance of warning letters.
• Deliver a secure, cloud‑hosted web portal that integrates with DSP systems, supports role‑based access, and complies with Delaware’s data‑ownership and encryption requirements.
• Offer comprehensive reporting, training, public outreach, and 24/7 customer‑support services, while meeting defined service‑level metrics.