Description
The State of North Carolina’s Department of Health and Human Services – Division of Public Health is seeking a vendor to provide Smartsheet Business Plan Plus Control Center and Dynamic View Applications Premium Support under a SaaS model. The contract will cover licensing, ongoing technical support, and service level commitments for the Smartsheet platform used by the agency. Vendors must submit a sealed electronic offer via the NC e‑Procurement (Ariba) system by the bid opening deadline, comply with extensive security and privacy requirements (GovRAMP/FedRAMP, HIPAA, NIST 800‑53), and be an authorized reseller of Smartsheet products. The solicitation includes mandatory compliance with U.S. data residency rules, E‑Verify, and detailed reporting obligations.
• Scope: Provide Smartsheet Business Plan Plus SaaS licenses plus premium support (help‑desk, updates, training, issue resolution).
• Delivery: Cloud‑based service; vendor must maintain GovRAMP Authorized status for restricted data or achieve it within defined timeframes.
• Contract term: Not explicitly stated (typical SaaS support contracts range 1‑3 years).
• Submission: Electronic PDF offer via Ariba by 02:00 PM ET, September 28 2026.
• Questions: Due by September 23 2026.
• Mandatory compliance: U.S. data residency, E‑Verify, security certifications, HIPAA if applicable.
• Evaluation: Best‑value/lowest‑price technically acceptable.
• Primary contact: Angela Childress (DHHS).