Description
The Department of Veterans Affairs is conducting market research for third‑party services that will support its enterprise AI platform. The effort will complement a separately‑acquired, VA‑managed AI product and will focus on implementation, user adoption, training, integration, governance, and ongoing operational support across a nationwide VA workforce of roughly 18 million beneficiaries. Respondents are asked to provide capability statements, prior experience, and rough order‑of‑magnitude pricing for tasks such as help‑desk support, role‑based virtual training, data connectivity, AI‑assistant development, responsible‑AI oversight, and performance monitoring. The RFI is purely informational; no contract is guaranteed, and the VA does not reimburse respondents for effort.
• Scope: user‑facing support, training, integration, governance, and development of AI assistants/agents.
• Target audience: VA employees (clinical, IT, analytics, legal, HR, etc.) across 1,200 facilities.
• Deliverables: capability description, technical comments on the draft Performance Work Statement, risk/assumption analysis, ROM pricing, and suggested payment milestones.
• Timeline: responses due by 10:00 AM EST, October 7 2026; solicitation for the actual contract expected Q1 FY 2027 (Oct 2026).
• No incumbent; potential conflict‑of‑interest considerations noted.