Collection Services for Utility and Fire Department Accounts

The City of Georgetown is seeking a qualified contractor to provide professional collection services for delinquent utility and fire department accounts. The contractor will be responsible for receiving account placements from the City and conducting all related services, including debtor outreach, payment processing, reporting, and remittance of recovered funds. The contract will be for a period of 36 months, with the option to renew for up to two additional 12-month periods. The City is looking for a contractor with experience in providing similar services to municipalities, and the ability to handle a large volume of accounts. The contractor will be required to provide online access to account information, and to submit regular reports on collection activity. • The contractor will be responsible for collecting delinquent utility and fire department accounts, including electric, water, wastewater, stormwater, and solid waste services, as well as fire-related services and Emergency Medical Services (EMS) transport fees. • The contractor will be required to provide a detailed plan for collecting accounts, including a narrative description of the approach and schedule for completing the work. • The contractor will be required to provide regular reports on collection activity, including a monthly commission report and a monthly detailed report. • The contractor will be required to maintain separate files for each account, and to provide online access to account information. • The contractor will be required to accept and process credit card payments, and to provide a secure FTP server for transferring data.