Moodle Hosting & Management RFP

The University of Kansas, Center for Accessible Teaching, Learning, and Assessment Systems, is seeking proposals for the hosting and management of the Moodle open-source learning management system. The system must meet WCAG 2.1 AA compliance and accessibility standards, support custom theming and branding, and allow for course exporting using the *.mbz file type. The vendor must provide server space to host Moodle, data snapshots and retention, off-site storage, and high-quality help desk services. The proposal should include a clear point of contact and process for escalated issues, a 24-hour response time, and daily status updates until the issue is resolved. Key requirements include: • Moodle version 4.5 or higher • Server space located in the continental United States • Data snapshots and retention • Off-site storage • High-quality help desk services • Custom theming and branding • Course exporting using the *.mbz file type • Support for SCORM 1.2/2004 imports, exports, and detailed tracking • Course-level and site-wide gradebook reports with detailed user activity tracking • Integration with data visualization tools via standard data formats (CSV, JSON, and SQL queries)