DCR 991 Digital Parking Payment & Enforcement Services

The Commonwealth of Massachusetts Department of Conservation and Recreation is seeking a vendor to provide a fully developed, hosted, and maintained digital parking payment solution. The solution should enable patrons to purchase parking passes via mobile app, online portal, or other convenient methods. The system must support digital payments with real-time revenue reporting, flexible rate structures, and provide a comprehensive enforcement tool for staff and authorized users. The contract duration is expected to be 3 years with a 2-year renewal option, making the total maximum contract duration 5 years. • The digital payment solution must be highly reliable, usable, and secure. • The solution should demonstrate a strong focus on continuous improvement in both product and customer support. • The system shall allow customers to pay parking fees by various methods, including secure native mobile application/platform or desktop browser. • The system must provide optional features such as IVR system, pay by text, QR Code, or tap to pay. • The solution must be ADA compliant and support multiple payment options, including credit/debit cards, Apple Pay, and Google Pay.