Description
The State of Missouri, Office of Administration, Division of Purchasing is seeking a vendor to provide program management services for the Missouri 529 College Savings Program. The selected vendor will be responsible for providing investment management, recordkeeping, customer service, marketing, and outreach services for the program. The vendor must have at least five years of experience managing 529 programs or similarly structured and sized investment programs, and must meet other minimum experience requirements. The vendor must also provide a comprehensive set of performance standards and must be able to accommodate testing of specific scenarios or vulnerabilities at the state agency's request. The contract period will be from the effective date of the contract through June 30, 2032.
Some key points to consider:
• The vendor must have experience managing 529 programs or similarly structured and sized investment programs.
• The vendor must provide investment options that will appeal to a wide range of investors.
• The vendor must have a disaster recovery plan that ensures business continuity.
• The vendor must provide customer service with customer service representatives available by toll-free phone, live chat, and email.
• The vendor must have a rigorous cybersecurity plan and notify the state agency of any security breach with a plan to resolve such breach within 24 hours.