Description
The State of Maine seeks a qualified contractor to deliver monitored visitation services for children in out‑of‑home placement, ensuring safety, video documentation, and compliance with court‑ordered visitation plans. The contractor will staff visit monitors, manage video capture and storage, provide required reporting, and coordinate closely with the Department’s Office of Child and Family Services. The contract is awarded on a district‑by‑district basis, with four possible awards covering specific county groups, each with an estimated monthly visitation workload. The agreement runs for an initial two‑year period with two optional renewal terms.
• Provide monitored, video‑recorded visitation—including safety interventions, incident reporting within 24 hours, and testimony when subpoenaed.
• Maintain secure video storage, submit video links within 24 hours, and enter narrative notes into the Department’s CWIS system within 5 business days.
• Staff qualified Visit Monitors (≥ 21 yr, ≥ 12 mo experience) who pass background checks and complete mandated‑reporter training.
• Operate facilities during specified hours and meet fire‑safety, cultural competence, and IT security requirements (MaineIT policies, two‑factor authentication, etc.).
• Deliver quarterly performance‑measure reports, staff reports, monthly invoice reports, and an annual TANF report, all adhering to strict submission timelines.