Description
The State of Missouri is seeking a vendor to provide a Low Earth Orbit Satellite Management System for various state agencies throughout the state. The system should include sales, installations, troubleshooting, and an online management portal. The contractor should have a minimum of two years of experience providing similar services and should be trained in Low Earth Orbit Satellite offerings. The contract will be for a period of five years, and the vendor should be able to provide comprehensive tier-3 engineering support. The vendor should also be able to provide remedies for failure to adhere to certain requirements, such as network availability and latency.
• The contractor must utilize a constellation of artificial satellites orbiting in low earth orbit (LEO) to provide low-latency, high bandwidth (broadband) subscription internet services.
• The contractor must maintain the commercial/business grade satellite-based internet access service and equipment.
• The contractor must support the satellite-based network that provides connectivity for a Voice Over Internet Protocol (VOIP) phone network, and a secure data network.
• The contractor shall maintain the base satellite internet package that meets, at a minimum, the following requirements.
• End-point VSAT hardware supporting MESH, STAR, and SCPC topologies.
• Access to satellite teleport / hub equipment to allow for VNO capabilities of MESH/STAR architecture VSAT network.
• Unlimited data usage with business class priority at all times.
• Shall allow for the management of all service locations from a single account dashboard.
• Lightning arrestor equipment to protect interior hardware with an earth ground.
• The contractor's service must support web browsing (HTTP or HTTPS) and VPN (IPSec and SSL) applications.
• Shall not impose any restrictions on the state agency related to the use of the network for state agency business.
• The contractor must provide LEO satellite commercial internet services with minimum download speeds of 50 Mbps and minimum upload speeds of 8 Mbps.
• The contractor must provide LEO satellite commercial internet services with latency less than 100 millisecond (ms).
• The contractor must provide remedies to the state agency for failure to adhere to the less than 100 millisecond latency requirements.
• The contractor should provide Mobile (deployable) satellite offerings.
• The contractor must provide and document 99.5% or better network availability from the end user satellite modem to the terrestrial hub in any given month.
• Network availability shall be calculated as the total number of minutes, which a satellite circuit is available to exchange data in a billing month divided by the total number of minutes in a billing month.
• The contractor must provide the state with remedies for failure to adhere to this requirement in the form of a monthly credit.
• It is highly desirable the contractor provide telecommunications service priority (TSP) in the event of a major outage that state would be provided priority service.