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  5. ›26PRSBH1 | Problem Resolution System Complaint Resolution…

Massachusetts Department of Elementary and Secondary Education·Massachusetts

26PRSBH1 | Problem Resolution System Complaint Resolution Assistance | RFR

Closes 12/5/2025$100k – $500k
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Description

The Department of Elementary and Secondary Education (DESE) is seeking a vendor to conduct state complaint investigations on its behalf, in accordance with state and federal special education laws and regulations. The selected vendor will be required to comply with the Enterprise Information Security Policies and Standards promulgated by the Secretary of the Executive Office of Technology Services & Security (EOTSS). Key responsibilities will include: • Conducting state complaint investigations • Ensuring compliance with state and federal special education laws and regulations • Collaborating with DESE staff to resolve complaints • Providing written reports and recommendations • Ensuring the security and integrity of all data and systems used in the investigation process The ideal vendor will have experience in conducting complaint investigations, knowledge of special education laws and regulations, and the ability to maintain confidentiality and handle sensitive information.

Attached files

Contact

Bob Hanafin

[email protected]

Key dates

Opened
11/21/2025
Closes
12/5/2025

Last updated

Details

Industry
Education
NAICS
611710
Solicitation №
BD-26-1026-DOE02-DOE01-123118

Budget estimate

$100,000 – $500,000

Based on the information provided, it is difficult to estimate the exact budget for this opportunity. However, considering the scope of work and the fact that it's a state-level contract, the budget could range from $100,000 to $500,000. This estimate is influenced by the complexity of the complaint investigation process, the need for specialized expertise, and the potential duration of the contract.

AI estimate from the solicitation

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