Spectralogic Spectra Stack T-200 Hardware/Software Maintenance

The United States Air Force requires hardware and software maintenance and support services for existing Spectralogic Spectra Stack T-200 Tape Library systems. The services shall include 24/7 technical support, preventive and corrective maintenance, troubleshooting, repair, and system restoration, firmware and software updates, next business day parts replacement, and access to proprietary diagnostic tools. The requirement supports mission-critical data storage systems and must ensure continued system reliability, compatibility, and performance. • 24/7 technical support (phone and web portal access) • Preventive and corrective maintenance • Troubleshooting, repair, and system restoration • Firmware and software updates/upgrades • Next Business Day (NBD) parts replacement and on-site support • Access to proprietary diagnostic tools, technical data, and system updates necessary to maintain full operational capability