Description
The Maryland State Department of Education is seeking a Master Contractor to provide IBM software maintenance and support. The contractor must be an authorized reseller for IBM and provide a Letter of Authorization (LOA) from the manufacturer. The contract will be for a period of one year, with the option to renew. The contractor must provide academic discounts applicable to the Maryland State Department of Education. The scope of work includes providing software maintenance and support for IBM products, including installation and training services.
• The contractor must provide a detailed description of the required services and deliverables.
• The contractor must provide a warranty/maintenance plan for the software.
• The contractor must provide a passport advantage proof of entitlement from IBM.
• The contractor must comply with the requirements of COMAR 21.05.13.06.