Description
The Department of Veterans Affairs is seeking a contractor to provide brand name NewEra software maintenance support for NewEra perpetual licenses currently in use at the VA. The required software maintenance support includes NewEra Stand Alone Environment (SAE) and NewEra Image Focus Core (IFO) Subsystem software maintenance support running on International Business Machines (IBM) z series operating system (z/OS) and IBM z16 machines for the mainframe platform. The contractor shall provide one telephone number and/or a point of contact for VA to contact and open maintenance service calls. The required level of service includes 24 hours per day, 7 days per week telephone and online coverage.
• The Period of Performance (PoP) is 12 months from the date of award with four 12-month option periods.
• The contractor shall provide software support services, including periodic updates, enhancements, and corrections to the software, and reasonable technical support.
• The contractor shall provide all maintenance services in a timely manner in accordance with the Contractor’s customary practice or as defined in the Performance Work Statement/Product Description.
• The contractor shall comply with the Section 508 standards for electronic and information technology accessibility.
• The contractor shall support the VA enterprise management framework and comply with the OIT Technical Reference Model (VA TRM).