Escrow Services

The U.S. Department of Agriculture, Rural Development (RD) is seeking information from industry vendors to improve their understanding of market capabilities and identify qualified vendors capable of providing nationwide escrow services. The RD services approximately 132,000 Direct Single-Family Housing loans, representing approximately 105,600 borrowers, with approximately 96% of the portfolio escrowed for real estate taxes and insurance. The portfolio is geographically dispersed across all 50 states and U.S. territories. • The vendor should have experience providing nationwide escrow sub-servicing services, including tax payment processing, insurance tracking, loss claims management, and escrow analysis. • The vendor should have a technology platform for escrow administration, including cloud-based systems with FedRAMP authorization or equivalent Federal security certification. • The vendor should have the capability to interface with Government loan origination and servicing systems, supporting data formats and transmission methods such as CSV, XML, JSON, API, and secure file transfer. • The vendor should have a call center with hours of operation, staffing model, average speed to answer, abandonment rate, and quality monitoring systems. • The vendor should have experience with lender-placed insurance, including carrier relationships, policy issuance timelines, and compliance with 12 CFR 1024.37 notification requirements.