Description
The County seeks a vendor to provide a full‑service emergency‑medical‑patient‑billing solution, integrating with the existing ESO Solutions ePCR system and delivering end‑to‑end claim submission, accounts‑receivable, and detailed performance reporting. The contractor must meet extensive security, privacy, and insurance requirements while supporting multilingual citizen assistance and absorbing revenue loss from any billing errors attributed to the provider.
• Provide an EMS electronic billing platform (software + hardware) that processes Medicare, Medicaid, and commercial claims in compliance with the National Ambulance Code.
• Integrate daily data feeds (PDF and NEMSIS‑format) from ESO Solutions ePCR, with all interface costs disclosed in the fee schedule.
• Deliver 24/7 unlimited‑user data access, 11 specific monthly performance reports, write‑off reporting, and on‑site/on‑line training for County staff.
• Satisfy HIPAA Business Associate Agreement and Appendix A security standards (NIST 800‑53, GovRAMP, CJIS, PCI‑DSS, ADA/WCAG 2.1).
• Maintain required insurance coverages (CGL, Auto, Workers’ Comp, Umbrella, Professional Liability) with Gwinnett County named as additional insured.
• Contract is a one‑year base term with up to four optional one‑year renewals; payment is a percentage of collections (bidder‑specified).