Collection Services for Utility and Fire Department Accounts

The City of Georgetown is seeking a qualified contractor to provide professional collection services for delinquent utility and fire department accounts. The contractor will be responsible for receiving account placements from the City and conducting all related services, including debtor outreach, payment processing, reporting, and remittance of recovered funds. The contract will be for a period of 36 months, with the option to renew for up to two additional 12-month periods. The City is looking for a contractor with experience in collecting delinquent accounts, particularly in the utility and fire department sectors. • The contractor must have the capability to send and receive data files in a format designated and approved by the City. • The contractor must provide online access to the records referred on a 24/7/365 basis. • The contractor must be PC and Windows based (Windows 10 compatible version) with Internet access and the ability to provide reports in Microsoft Excel 2010. • The contractor must create, submit, receive, and read data files on collected payments in a format designated and approved by the City. The City anticipates making placements on a daily basis for inactive utility billing accounts and on a weekly basis for fire department related invoices and accounts. The contractor must maintain separate files for each account for audit purposes and must accept and process credit card payments via telephone for Visa and MasterCard as a minimum requirement.