PRIORITY DISPATCH SYSTEM (MPDS, PPDS, AND FPDS)

Taos County, New Mexico, is procuring a comprehensive, proprietary emergency‑dispatch system suite (Medical, Police, and Fire Priority Dispatch Systems) from Priority Dispatch. The contract includes software licenses (ProQA, AQUA), integrated CAD capabilities, a full set of IAED‑certified protocols, training and certification services, 24/7 technical support, and advanced analytics/AI tools for call quality improvement. The award will be a sole‑source, five‑year contract valued at $653,853, with the service period beginning 01/01/2027 and ending 12/31/2031. • Software licensing and ongoing maintenance for MPDS, PPDS, and FPDS platforms • Training, certification, and curriculum delivery (IAED‑accredited) for dispatch personnel • 24/7 technical support, analytics (Academy Analytics, Al SkillLab, Voyager AI) and hardware accessories (card‑set trays, protocol tablets)