IT Service Management Replacement and NERC CIP Compliance Tool

The Snohomish County PUD is seeking proposals for an IT Service Management Replacement and NERC CIP Compliance Tool. The selected proposer will provide a modern IT Service Management (ITSM) / Enterprise Service Management (ESM) Solution and a NERC CIP Compliance Tool. The ITSM Solution should be a Software as a Service (SaaS) and the NERC CIP Compliance Tool can be either an On-Premise or SaaS option. The proposer should provide a detailed cost breakdown, and the implementation cost should not exceed $325,000. The contract term will be for three years, with the option to renew for two additional one-year terms. • The ITSM Solution should have features such as automation, integrations, and artificial intelligence capabilities. • The NERC CIP Compliance Tool should meet the requirements of the North American Electric Reliability Corporation (NERC) Critical Infrastructure Protection (CIP) standards. • The proposer should provide training, support, and maintenance services for the proposed solutions. • The proposer should have experience with similar implementations and provide references. • The proposer should comply with all applicable federal, state, and local laws and regulations.