IT Support Specialist - Personal Services Contractor

The U.S. Department of the Treasury's Office of Technical Assistance is seeking an IT Support Specialist to provide comprehensive IT help desk and technical support across its global footprint. The selected candidate will be responsible for hardware, software, network, cybersecurity, email systems, and equipment logistics support. The ideal candidate should have a deep understanding of M365 hybrid environments, Entra ID, SSO, and MFA, as well as proficiency in Windows troubleshooting and device support. Some key responsibilities of the job include: • Hardware, software, and network support for global staff • Governance and information assurance/cybersecurity to ensure compliance with government-wide cyber-security directives and FISMA compliant reporting • IT service delivery to include remote technical support such as device troubleshooting, patching, IT asset provisioning, software/hardware maintenance, Audio/Video equipment, troubleshooting M365 and other software issues, and managing IT inventory • Email support, including account creation, updates, deletions, and archiving • IT equipment support, maintenance, repair, and replacement of IT assets