Description
North Dakota University System seeks a qualified Microsoft Unified Support Partner to deliver comprehensive, enterprise‑wide support for its statewide IT environment. The contractor will provide advanced technical support, escalation to Microsoft, subject‑matter‑expert access, proactive advisory services, security and risk assessments, and 24×7 critical‑incident coverage across on‑premises and Azure‑hosted workloads. The engagement includes monthly reporting, a dedicated account manager, governance meetings, a centralized support portal, and compliance with accessibility standards. The contract is valued between $45,000 and $65,000 annually, runs for an initial one‑year term with the option to renew up to nine additional one‑year periods, and requires an active Microsoft partnership and recent higher‑education experience.
• Core services: advanced support, Microsoft escalation, SME access, hybrid‑IT management, proactive advisory, security audits, RAP implementation.
• Customer‑service deliverables: monthly performance reports, dedicated account manager, governance meetings, onboarding, training, 24×7 critical‑incident response.
• Mandatory qualifications: ≥2 years of commercial Microsoft support offering, experience with ≥3 enterprise customers (including a comparable higher‑education institution), active Microsoft partnership, and compliance with WCAG 2.1 AA.