Microsoft 365 Backup Solution

The City of West Des Moines, Iowa, is seeking a qualified vendor to deliver a secure, enterprise‑grade backup and recovery solution for its Microsoft 365 Government Community Cloud (GCC) environment. The solution must provide comprehensive, immutable backup for SharePoint Online, OneDrive for Business, and Exchange Online, with optional coverage for Microsoft Teams, Microsoft Entra ID, and on‑premises Active Directory. The contract includes licensing, vendor‑hosted storage, implementation, configuration, documentation, training, ongoing support, and optional workload pricing. Proposals are to be submitted electronically via the IonWave e‑bidding system by 2:00 p.m. CST on 23 Nov 2026. Key dates include a question deadline of 2 Nov 2026 and an award intent on 8 Jan 2027, with anticipated project kickoff in March 2027 and production rollout in April 2027. • Required backup for SharePoint, OneDrive, Exchange (core workloads) • Optional backup for Teams, Entra ID, on‑prem AD (priced separately) • Mandatory features: GCC support, configurable backup frequency, immutability/WORM, role‑based security, MFA, audit logging, granular restore, encryption, incident response, transparent pricing • Vendor must provide SaaS storage, implementation services, training, and 24×7 support with defined SLA targets (RPO/RTO) • Evaluation based on functional fit, security/compliance, performance, reliability, usability, and support • Submission through IonWave; questions via email to Darrel Greifzu by 2 Nov 2026