Description
The State of California, through the California Air Resources Board, is soliciting bids from California‑certified small‑business or micro‑business vendors to provide a one‑year subscription‑based support and maintenance service for Recast Software’s Endpoint Insights and Right‑Click Tools products. The contractor must deliver unlimited basic support, ticket‑based help‑desk assistance, patches, bug‑fixes, and all new releases at no additional charge, with support hours aligned to 8 am‑5 pm Pacific (or Central) Time, Monday‑Friday. The contract will be awarded to the lowest responsive and responsible bidder and must be executed via a purchase order, with delivery of the licenses within 45 working days of PO receipt.
• Provide 12‑month subscription licensing for Recast Endpoint Insights and Right‑Click Tools, including all updates and upgrades.
• Offer unlimited basic support via a ticket portal, meeting response‑time targets: urgent (1 business day), normal (2 business days), low (3 business days).
• Must be a California‑certified SB/MB, submit all required certifications, cost worksheet, and a GenAI disclosure if applicable; total contract value must be <$250 k.
Attached files
Contact
Jian Huang(Procurement Official)