RFP 26-IT01, Managed IT and Security

The City of Milton, Georgia is seeking proposals from qualified vendors to provide Managed IT Services and Managed IT Security Services (SECaaS). The selected vendor(s) will be expected to partner with City IT staff to deliver reliable, scalable, and secure IT services that enhance operational efficiency while maintaining a strong security posture. The City operates a diverse and distributed information technology environment that supports municipal operations across multiple facilities, including 12 physical locations with network infrastructure and connected hardware. The contract length is a single annual term with the potential for four additional annual term renewals. • Managed IT Services: The City is seeking a vendor to provide help desk support, proactive monitoring, patch management, and system health practices. • Managed IT Security Services (SECaaS): The City is seeking a vendor to provide security services, including endpoint detection and response, email protection, dark web monitoring, identity and access management, data loss prevention, vulnerability scanning, and disaster recovery/business continuity support. • Service Level Agreements (SLAs): The City is seeking a vendor to provide documented SLA commitments for both remote and onsite support, including response and resolution times. • Reporting and Communication: The City is seeking a vendor to provide regular status updates, performance metrics, and security reports, as well as to schedule and conduct regular review meetings with City leadership.