Description
The Texas A&M University, Transportation Services is seeking proposals from qualified vendors to provide, configure, and implement a comprehensive Call Center Software Solution for the Customer Service Team. The selected vendor shall supply software, associated call center hardware/equipment, system configuration, training, and ongoing support. The solution must enhance caller experience, support intelligent call flows, provide robust analytics, and improve operational visibility across the Customer Service environment.
Key points to consider:
• The solution must be comprehensive and include software, hardware, and support
• The solution must enhance caller experience and provide robust analytics
• The solution must support intelligent call flows and improve operational visibility
• The vendor must provide training and ongoing support
• The university intends to enter into an agreement with a qualified vendor as set forth within this RFP