Description
Texas State University is seeking an AI-enabled student support platform to improve engagement, streamline service, and increase operational efficiency across multiple departments. The platform must deliver a comprehensive, three-tier service model, including proactive outreach, 24/7 AI-powered responses, personalized support, and seamless escalation to human staff. The solution must also offer robust capabilities such as workflow automation, content governance, multilingual support, analytics, and reporting. Key features and requirements include:
* AI-enabled student engagement and support
* Three-tier service model
* Proactive outreach and 24/7 AI-powered responses
* Personalized support and seamless escalation to human staff
* Workflow automation and content governance
* Multilingual support and analytics and reporting
* Integration with core university systems such as Banner, Slate, and TeamDynamix