Provision of Emergency Medical Patient Billing Services on an Annual Contract

The County of Gwinnett, GA is seeking a vendor to provide a full‑service emergency‑medical‑patient‑billing solution on an annual contract, with up to four one‑year renewal options. The contractor must deliver a compliant EMS billing platform, integrate it with the existing ESO Solutions ePCR system, and supply extensive reporting, data access, and multilingual support while meeting stringent security, privacy, and insurance requirements. • Provide an electronic billing system that processes Medicare, Medicaid, and commercial claims, updates CPT/ICD codes, and interfaces daily with the ESO Solutions ePCR (NEMSIS format). • Deliver 24/7 unlimited user access, monthly performance & AR reports, write‑off tracking, and on‑site/on‑line training for County staff. • Meet rigorous security standards (HIPAA BAA, NIST 800‑53, GovRAMP, CJIS, PCI‑DSS) and maintain required insurance coverage; absorb revenue loss from any untimely filing denials caused by the provider.