Description
The State of Mississippi, through its Department of Information Technology Services, is issuing a sole‑source procurement (No. 5007) to certify a vendor for upgrades, training, maintenance, and ongoing support of the “Aware” case‑management software used by the Department of Rehabilitation Services. The effort will cover software enhancements, user training sessions, routine system maintenance, and a help‑desk support model. The contract will be awarded without competition, and vendors must demonstrate prior experience with the Aware platform or comparable case‑management solutions.
• Scope: Software upgrades, user training, preventive maintenance, and technical support for Aware system.
• Required expertise: Proven experience with case‑management applications, ability to deliver on‑site and remote training, and capacity to provide 24/7 support.
• Timeline: Procurement advertised 9 Apr 2024; submission deadline 23 Apr 2024.
• Delivery: Ongoing support likely spanning multiple years (duration not specified).
• Funding: No award amount disclosed; typical state IT support contracts range from low‑hundreds‑thousands to several million dollars.