Description
The Department of Veterans Affairs, VA New Jersey Health Care System, is seeking a full-service maintenance and support contract for government-owned sterilization equipment. The contract will include scheduled preventive maintenance, unscheduled corrective maintenance, OEM replacement parts, labor, travel, software upgrades, and technical support. The contractor will be required to provide OEM-trained and certified personnel, and all parts and equipment necessary to complete the maintenance will be provided and shipped next day. The contract will have a base year and four option years, with a total duration of five years.
• The contractor will meet the following requirements:
• Provide OEM-trained and certified Field Service Engineers
• Contact the provided Healthcare Technology Management Point of Contact to coordinate all maintenance
• Check in with the Point of Contact when arriving and leaving the facility
• Provide a written service report within three business days of each repair and scheduled maintenance call
• Provide all replacement parts, labor, travel expenses, tools, test equipment, and other incidentals necessary to maintain or restore the equipment to operating specifications
• Provide software upgrades and updates, and assist in any software and/or network vulnerabilities identified by the Government
• Provide hardware upgrades of components deemed End of Life
• Provide remediation of any Government-identified Hazard Alerts and/or FDA Voluntary/Un-Voluntary Recall Alerts