Genesys Cloud Contact Center Licenses, Maintenance, AppFoundry, AI Tokens, etc.

The State of Missouri, Office of Administration, Division of Purchasing, is seeking proposals for Genesys Cloud Contact Center Licenses, Maintenance, AppFoundry, AI Tokens, and Professional Services. The contract will be for a period of three years, and the successful vendor will be required to provide services to various state agencies. The scope of work includes providing Genesys Cloud Contact Center Licenses, Maintenance, AppFoundry, AI Tokens, and Professional Services, as well as providing an account management team to ensure adequate oversight and support. Some key points to consider: • The contractor must have five years of experience selling Genesys Cloud products and services with the public sector. • The contractor must be Genesys or a registered Genesys Ascend partner or reseller. • The contractor must have five years of experience in Genesys pre-sales, call center design and engineering, support, maintenance, electronic invoices, account management, and professional services. • The contractor must provide demonstrations of the features of the various Genesys licenses and products. • The contractor must provide the ability to purchase the full line of Genesys licenses and products.