Description
Colby Community College is seeking a professional collections agency to manage and recover unpaid student‑related balances (tuition, fees, room & board, etc.). The vendor must demonstrate modern, compliant collection techniques, robust data‑security, transparent reporting, and a real‑time portal for the college to monitor activity. The contract will handle approximately 133 accounts per year with an aggregate delinquent balance of about $200,000 and a current recovery rate of 22 %. The agency must answer extensive compliance questions (CFPB, TCPA, PCI‑DSS, SSAE 16, ISO/IEC 27002) and provide three academic references.