Description
The Department of Veterans Affairs, NCO 15, intends to award a single-award Indefinite Delivery, Indefinite Quantity (IDIQ) contract for preventive and corrective maintenance services on the SencorpWhite vertical medication carousel, model 2100, serial #2012452, at the Kansas City VA Medical Center. The contract will include quarterly onsite preventive maintenance, 24/7/365 technical support, emergency and routine repair services, software/firmware updates, diagnostics, replacement parts, and full-service documentation. The contractor will provide services via a Gold Tier Support Plan, which includes 24/7/365 access to the Technical Support Center, quarterly onsite preventative maintenance, and a guaranteed system uptime of 97%.
• The contract consists of one base ordering period followed by four ordering periods.
• The contractor will perform onsite preventative maintenance of the carousel equipment in accordance with the contractor's preventive maintenance schedule.
• The contractor will provide replacement repair parts, labor, and equipment as necessary to keep the carousel and components performing in accordance with the material specifications.
• The contractor will electronically submit all service reports for all services to the designated Contracting Officer's Representative (COR) within 24 hours following completion of service.
• The Government may exercise ordering periods at its sole discretion through unilateral modification.