Docusign Solution for DWD Admin

The Maryland Department of Labor is seeking a quote for DocuSign software licenses and associated support services. The required items include eSignature Enterprise Pro for State and Local Government, Enterprise Premier Support, and Technical Customer Success Manager. The support services include lifecycle support, prioritized issue resolution, and maintenance of technical support profile and environment documentation. The vendor must be an authorized DocuSign reseller and provide licenses and support services aligned with the State's existing DocuSign subscription dates (December 31, 2025 – April 9, 2026). • The contract period is from December 31, 2025, to April 9, 2026. • The vendor must provide licenses and support services for 15,000 users. • The vendor must provide Enterprise Premier Support, which includes a 2-hour initial response time for new support cases and 30-minute emergency response for Severity 1 issues. • The vendor must provide a Technical Customer Success Manager to provide lifecycle support and prioritized issue resolution.