Intrusion Detection and Duress Alarm System

The County of San Mateo is seeking information from qualified vendors regarding intrusion detection and duress alarm system solutions for a public-facing tax collection satellite location. The satellite location will be located in the newly constructed North County Wellness Center in South San Francisco, California. The County is looking for a system that provides reliable duress alarm activation, intrusion detection, and 24-hour professional monitoring, with law enforcement notification when appropriate. The system should include features such as independent duress alarm capability at each cashier workstation, monitoring for the public-facing glass entry door, and a centrally located physical keypad panel. Vendors should provide detailed written responses describing system capabilities, installation approach, monitoring services, compliance standards, and budgetary estimates. • The proposed system should provide independent duress alarm capability at each of the five cashier workstations. • The system should include monitoring for one public-facing glass entry door. • The system should have a centrally located physical keypad panel. • Vendors should describe available panic device configurations and alarm activation methods. • Vendors should explain how the system detects forced entry and how after-hours monitoring is managed. • The response should describe how entry-point monitoring integrates with the control panel and remote monitoring center.