Description
The State of New Mexico’s Department of Cultural Affairs is seeking to procure a four‑year cloud‑based ticketing, membership, and reporting platform from Tessitura Network. The contract will provide agency‑wide access to the Tessitura Cloud Platform, continuous software upgrades, 24/7/365 technical support, PCI‑compliant web hosting, and integrated access‑control licensing. The agency has already invested roughly $300 K in customizations and wishes to retain the existing system to protect that investment.
• Provide Tessitura Cloud Platform access for all agency venues, including three theatres at the National Hispanic Cultural Center.
• Deliver ongoing membership, software upgrades, and round‑the‑clock support for 48 months.
• Host the online ticket‑sale storefront in a PCI‑compliant environment and supply N‑Scan access‑control licenses for handheld devices.
• Maintain three‑year historical ticket‑sale data and generate management‑level reports.
• Notify the agency within 48 hours of any data breach involving customer or credit‑card information.