Proposal for Relational Database Administration and Support Services

The Navajo Nation Division of Behavioral and Mental Health Services (DBMHS) is seeking a qualified contractor to provide comprehensive maintenance and support for its database systems, primarily FileMaker Pro, with a future transition to an Enterprise Resource Planning (ERP) system. The contractor will be responsible for: 1. Ensuring continuous, secure, and efficient operations of FileMaker Pro and other Relational Database Management System (RDBMS) platforms. 2. Supporting timekeeping, budget, and third-party reimbursement workflows. 3. Delivering 24x7x365 proactive monitoring, incident response, and recovery. 4. Maintaining HIPAA, Navajo Nation Privacy and Access to Information, and federal compliance. 5. Advising DBMHS on ERP readiness, data migration, and modernization opportunities. 6. Continuously improving workflows in HR, Finance, and Asset/Inventory modules. The scope of services includes: 1. Support and helpdesk services 2. Database administration 3. Application and integration support 4. Hyper-V virtual machine management 5. Backup, recovery, and business continuity 6. Security and compliance 7. Enhancements and ERP advisory services 8. Documentation and training The contractor will be required to provide FileMaker-certified staff and ERP-experienced advisors, manage FileMaker databases, VMs, and compliance controls, and ensure timekeeping, reimbursement, and budget workflows remain accurate and auditable. The contract term is five years, with an option for early ERP transition support. The contractor will be required to submit monthly uptime/incident/workflow dashboards, recommend modernization improvements, and engage in ERP requirements workshops. The Navajo Nation reserves the right to reject any and all proposals, and the contract will be governed by the laws of the Navajo Nation and applicable federal law. Key dates: * Requests for Information Due Date: October 24, 2025 * Bid Due Date: October 31, 2025 * Contract term: Five years, with an option for early ERP transition support Evaluation criteria: * Proposal Content and Organization (15 points) * Methodology and schedule to complete the scope of work (35 points) * Qualifications, credentials, and work experience (25 points) * Cost (separate sealed envelope) (25 points) The Navajo Nation intends to award one contract to a responsive, qualified, and independent consultant/organization to complete all work as described in the attached scope of work.