Description
The Department of Veterans Affairs is seeking information from vendors regarding after-hours emergency service calls for HVAC and refrigeration systems at the VA Fresno Medical Center. The contractor will be required to provide emergency repair services during non-business hours, weekends, and federal holidays. The contract term is expected to be 5 years, with the option to renew. The contractor must provide all necessary tools, materials, equipment, and personnel to complete the work, and must also provide quality control and coordination with the Contracting Officer's Representative.
• The contractor must have qualified personnel onsite within 2 hours of receiving notification of an emergency call.
• The contractor must submit a report within 24 hours detailing the time of call received, time of arrival onsite, description of the problem and root cause, actions taken to rectify the problem, and list of parts replaced.
• The contractor must provide 8 hours of weekend service per month, 8 hours of service for 2 federal holidays, and 16 hours of after-hours service per month.
• The contractor must comply with all applicable codes, laws, and regulations, and must provide physical security for their equipment and personnel while on government property.