Description
The General Services Administration (GSA) is conducting market research to identify qualified vendors capable of providing comprehensive HVAC hardware support for the Region 8 Regional Information Center (RIC) located at the Denver Federal Center. The effort includes preventive maintenance, emergency repair response, firmware upgrades, and 24 × 7 technical support for Liebert‑manufactured cooling units that protect critical IT equipment. The contract will be a firm‑fixed‑price, one‑year base period with two optional one‑year extensions, and will require the vendor to be an authorized reseller/service provider for the listed Liebert models. Deliverables include detailed work plans, service performance documentation, escalation procedures, and on‑site response within 4‑6 hours for critical outages.
• Provide manufacturer‑prescribed preventive maintenance on all listed HVAC units.
• Offer 24 × 7 phone support with <30‑minute voicemail response.
• Deliver on‑site emergency repair within 4‑6 hours for critical hardware risk.
• Supply firmware upgrades and environmental inspections per GSA requirements.
• Submit detailed pre‑ and post‑service reports, including method‑of‑procedure documents.
• Maintain parts, labor, and travel costs within the fixed‑price contract (no extra charge to GSA).