Description
The State of New Mexico Department of Public Safety is soliciting a sole‑source contract with Drivewyze Ltd to provide ongoing operational support, routine maintenance, and 24 × 7 help‑desk services for the Smart Roadways Active Work Zone Alerts software that is integrated within the existing Smart Roadside Inspection Systems (SRIS). The work will cover a full ten‑year period, ensuring continuous system functionality across all New Mexico ports of entry and related law‑enforcement divisions. The contractor must possess proprietary knowledge of the SRIS platform, its hardware ecosystem, and must be able to maintain compatibility without system redesign.
• Provide 24/7 help‑desk and technical support for the Work Zone Alerts application.
• Perform routine software maintenance and operational oversight for a 10‑year term.
• Maintain integration with existing SRIS hardware (ALPR, Hazmat sensors, lane controllers, etc.) throughout New Mexico.
• Deliver services from the contractor’s headquarters in Edmonton, Canada, with on‑site coordination as needed.
• Ensure no disruption to critical safety‑related data flows during the contract period.