RFQ 26-04728 for Social Media Management Tool

The Executive Office of Technology Services and Security is seeking a Social Media Management Tool to assist with account management, social listening, and omni-channel monitoring. The tool should have the ability to manage at least 60 teams with 150 seats, have monitoring for disconnected accounts, and have a publisher and content calendar. The contract will be for an initial term of 12 months, with the option to renew or extend. The successful bidder will be required to provide white glove training and onboarding, continuous retraining as the platform evolves, and continuous stakeholder engagement with Mass Digital staff as needed. • The tool should have the ability to manage at least 60 teams with 150 seats • The tool should have monitoring for disconnected accounts • The tool should have a publisher and content calendar • The tool should have social listening and omni-channel monitoring capabilities • The tool should have reporting and analytics capabilities • The tool should have engagement performance and competitive intelligence reports • The tool should have dashboards for analytics • The tool should have Google Analytics integration (not required) • The tool should have social media archiving (not required)