Unified Communications as a Service

Oklahoma State University Center for Health Sciences seeks a qualified vendor to replace its existing telephony infrastructure with a modern Unified Communications as a Service (UCaaS) platform. The solution must maintain all current functionality while adding new features, reliability, and integration with existing Cisco equipment. The contract includes providing software licensing, specific Cisco hardware, SmartNet support, installation, and ongoing 24/7 support for approximately 900 users over a five‑year term. • Replace legacy telephony system with cloud‑based UCaaS while preserving voicemail, hunt groups, auto‑attendants, and other core features. • Supply and install Cisco VG410, VG420, ISR 8300 routers, IP phones (model 6821), and ATA 192 devices, plus optional SmartNet licenses (1‑, 3‑, 5‑year terms). • Provide 24 × 7 × 365 support, detailed reporting, AI‑enabled transcription, and high‑availability architecture, with all work shipped to the Tulsa campus and additional sites. • Submit detailed pricing, security assessments, BAA, SLA, and references for three similar recent projects; comply with HIPAA, E‑911, and other regulatory requirements.