Fare Inspector Ambassador Program

The City of Charlotte is seeking a qualified contractor to design and operate a Fare Inspection Ambassador Program for CATS transit services. The program aims to conduct fare inspections, ensure system-wide fare compliance, and support a safe and professional rider experience. The contractor shall deploy trained customer service centric personnel to achieve these goals. Key aspects of the job include: • Conducting fare inspections • Ensuring system-wide fare compliance • Supporting a safe and professional rider experience • Deploying trained customer service centric personnel The City of Charlotte is using the Bonfire e-Procurement Portal to accept and evaluate proposals. Interested vendors must register through the portal to access the solicitation and participate in the process.