RFP691 - 2027 Client Management Software System

The Atlanta Regional Commission (ARC) is seeking a Client Management Software System to support their work with programs not funded with state multi-fund grants. The system should provide comprehensive intake, assessments, service planning, approvals, and follow-up workflows, as well as improve data quality, auditability, and compliance with applicable policies and regulations. The system should also support accurate and timely billing and financial reconciliation, enable real-time tracking of cases, services, outcomes, and workloads, and provide flexible reporting and analytics for management, compliance, and performance improvement. • The system should be cloud-based (SaaS) and provide role-based access. • The system should be able to integrate with other software systems via API. • The system should provide data migration from legacy systems and ensure full data portability. • The system should be device-agnostic and HIPAA-compliant. • The system should provide training and support, including role-based training, materials, and train-the-trainer programs. • The system should provide ongoing support, upgrades, and maintenance, including a knowledge base, FAQs, and how-to guides. • The system should provide service level agreements (SLAs) for availability, incident response, and resolution targets.