Performance Benchmarking for City Departments

The City of Los Angeles is seeking a consulting firm to develop performance benchmarks for various city departments. The primary objective is to gain a comprehensive portfolio of the City's services and related labor resources required to execute these services, establishing a baseline for future performance measurement initiatives. The scope of work includes departmental review and analysis, performance study, and benchmark development. The consulting firm will be required to submit a brief proposal indicating their interest in this Task Order, including company profile, project experience, project team, work plan, and cost and price proposal. • The project will involve collecting data, analyzing performance metrics, and recommending appropriate productivity metrics for various city operations. • The consulting firm will be required to provide written reports, including an initial project plan, departmental review and analysis report, performance study, and benchmark report. • The project is expected to commence as soon as possible, with estimated milestones including a virtual kick-off meeting, delivery of the initial project plan, and delivery of the final reports. • The City will evaluate proposals based on overall qualifications, capacity, and experience, staff qualifications, overall approach, cost-effectiveness, and responsiveness.