Provision of Meter Reading Services on a Multi-Year Contract

The County seeks a qualified vendor to provide full‑scale water‑meter reading and associated field service order execution for its entire water‑utility customer base. The contractor must staff at least 65 meter‑readers/technicians, supply Android smartphones, capture GPS coordinates for each meter, and meet strict error‑rate and timeliness penalties. The contract runs for a five‑year base term starting January 1 2027, with automatic annual renewals through 2031 unless terminated. • Daily read volume ≈ 13,000‑18,000 meters (≈ 294,000 meters per month). • Required services include meter reading, service‑order processing (transfer, move‑in/out, lock‑off, reconnect), door‑hanger placement, and GPS data delivery in a StatePlane shapefile. • Vendor must provide bonding (5 % bid bond, 100 % performance/payment bonds) and maintain extensive insurance coverage meeting A.M. Best rating thresholds. • Penalties apply for read errors, late service‑order completions, and missed daily upload deadlines; incentives exist for identifying previously un‑read meters.